Description

ETS Group Limited, an investment holding entity based in Hong Kong, provides a comprehensive suite of multi-channel communication services, contact center technology, personnel solutions, and financial products. The company's operations are segmented into several key areas. Its Outsourcing Inbound Contact Services division handles various hotlines, including those dedicated to general inquiries, promotions, customer support, order processing, registrations, emergency assistance, and technical help desks. The Outsourcing Outbound Contact Services segment focuses on telemarketing campaigns, client retention strategies, cross-selling initiatives, and conducting customer satisfaction surveys. Through its Staff Insourcing Services, the company supplies human resources to assist with diverse client activities such as customer service, telemarketing, data entry, help desk support, and other back-office functions. The Contact Service Centre and Service Centre Facilities Management Services segment facilitates the leasing of its contact center workstations, offers IVRS hosting, provides complete contact center system solutions, and manages facility operations. Additionally, the Financial Services arm engages in securities trading, margin lending, investment advisory, and asset management, alongside extending commercial and personal credit. A distinct "Others" segment encompasses the sale of systems and software, licensing agreements, system maintenance, provision of personnel, property rentals, telecommunication and associated services, home maintenance, corporate financial management, and research and development for telecommunication systems software. Founded in 1990, ETS Group Limited is headquartered in Mong Kok, Hong Kong, and is a subsidiary of Million Top Enterprises Limited.