Description

eClerx Services Limited, founded in Mumbai, India, in 2000, offers a comprehensive suite of data management, analytics, and business process outsourcing solutions. Operating globally, the company serves clients across the United States, the United Kingdom, wider Europe, and the Asia Pacific region. Their expertise includes optimizing customer experience through strategic process improvements and detailed customer interaction monitoring. They also manage critical field technical operations, such as reducing avoidable service dispatches (truck rolls), streamlining dispatch services, supporting connected home technologies, handling return merchandise authorizations, and ensuring revenue assurance. eClerx provides robust omnichannel customer support, alongside sophisticated advanced and digital analytics, and powerful enterprise business intelligence solutions. The company is proficient in deploying automation technologies like robotic process automation, Q-clips, and workforce management tools, as well as developing chatbots and conducting rigorous quality assurance testing with Test Assure. Their extensive digital solutions portfolio encompasses speech and chat analytics, tag audits and implementation, data management and visualization, forecasting, personalization strategies, social media services, A/B testing and optimization, automated reporting, in-depth analysis and insights, and expert consulting for process optimization. For the financial sector, eClerx delivers specialized services including derivative trade support, cash securities operations, regulatory compliance, data management, document management, and advanced analytics, often leveraging proprietary technology products. They cater to a diverse range of industries, including financial services, telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech sectors.