Description

eClerx Services Limited provides business process management, change management, data-driven insights, and advanced analytics services in India, the United States, the United Kingdom, Europe, and the Asia Pacific. It offers omnichannel customer support services, customer care journey mapping and insights, automated quality monitoring, workforce management, and field technical operations; digital marketing services, including omnichannel campaigns, creative production, MarTech enablement, search and media operations, and content and commerce services; and creative and content productions, such as photo/video, post-production, 3D CGI, VR/AR, digital workflows, and omnichannel delivery. The company also provides market intelligence services which include digital shelf analytics, competitor intelligence, pricing intelligence, assortment optimization, product launch, revenue and yield management, and bid management; anti-money laundering, anti-bribery and compliance, fraud detection and prevention, know your customer, compliance monitoring and audits, and regulatory reporting; and customer, marketing, sales, and operations analytics, as well as business intelligence and data visualization, and enterprise data management. In addition, it offers trade support, client lifecycle, asset servicing, settlements and clearing, and data management; and finance and accounting outsourcing services which comprise automation, procure to pay, order to cash, record to report, and specialty finance, accounting, and FP&A. Further, it provides technology services consisting of digital transformation, strategic managed, application development, and partner ecosystem services. The company serves financial services, cable and telecommunications, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech industries. eClerx Services Limited was incorporated in 2000 and is based in Mumbai, India.