Description

TELUS International (Cda) Inc. is a global provider specializing in digital business and customer experience solutions, operating across Europe, North America, the Asia-Pacific region, and Central America. The company offers a diverse range of services, including: Digital experience solutions: These encompass artificial intelligence and bot development, omnichannel customer interaction strategies, mobile technology, cloud-based contact centers, big data analytics, platform transformation, and user experience/user interface (UX/UI) design. Customer experience services: This category includes enabling work-from-anywhere models, direct customer care, technical assistance, strategies for sales growth and customer retention, and specialized programs for healthcare and patient experiences. IT lifecycle services: Offerings here span cloud and platform management, application development and maintenance, quality assurance and testing, system operations, IT service desk support, Internet of Things (IoT) solutions, engineering services, and enterprise platform management. Advisory services: This covers digital strategy, customer experience process consulting, data and customer analytics, workforce planning, learning excellence programs, and comprehensive business and process transformation. Additional specialized services: These include robotic process automation, talent acquisition, finance and accounting support, supply chain management, content moderation for social media, and robust fraud prevention and detection. TELUS International caters to a wide array of industries, such as technology and gaming, communications and media, e-commerce and fintech, healthcare, and the travel and hospitality sectors. Established in Vancouver, Canada, in 2005, the company functions as a subsidiary of TELUS Communications Inc.