Description

OTRS AG, along with its affiliated entities, specializes in delivering OTRS service management software solutions. Their product portfolio encompasses OTRS, a powerful ticket and process management system engineered to enable service management professionals across diverse sectors to navigate today's demanding, results-driven business landscape effectively. They also offer STORM, a cybersecurity incident management platform designed for the orchestration, automation, and rapid response to security incidents, and CONTROL, a dedicated solution for establishing and implementing Information Security Management Systems (ISMS). Beyond these core products, the company provides on-premise deployments of its OTRS software, comprehensive service desk applications, and broader IT service management functionalities. Complementing its software, OTRS AG delivers a range of services, including process design, implementation, bespoke customizations, ongoing application support, corporate security consulting, and fully managed OTRS services. Its client base extends to companies and organizations from various industries across the globe. OTRS AG was founded in 2000 and is headquartered in Oberursel, Germany.