Description

ServiceNow, Inc. provides comprehensive cloud computing solutions tailored for enterprises worldwide, enabling them to define, structure, consolidate, manage, and automate a wide array of services. Central to its offerings is the advanced Now Platform, which incorporates functionalities like workflow automation, artificial intelligence, machine learning, robotic process automation, and performance analytics. This platform also features electronic service catalogs, dedicated portals, robust configuration management systems, data benchmarking capabilities, encryption, and tools for collaboration and development. The company's extensive product portfolio encompasses Information Technology (IT) service management (ITSM) applications designed for an enterprise's employees, customers, and partners. It further delivers IT business management (ITBM) suites, IT operations management (ITOM) products that connect both physical and cloud-based IT infrastructure, and IT asset management (ITAM) solutions to automate IT asset lifecycles. Security operations (SecOps) offerings facilitate integration with both internal systems and third-party platforms. Beyond IT, ServiceNow provides governance, risk, and compliance (GRC) solutions to manage risk and enhance resilience, alongside specialized products for human resources, legal, and workplace service delivery, including applications for safe workplace environments. Other significant applications include customer service management (CSM) and field service management (FSM). ServiceNow also offers the App Engine product for application development and IntegrationHub, which enables the extension of workflows across different applications. These software solutions are complemented by professional services, industry-specific solutions, and comprehensive customer support. Serving a diverse global client base, ServiceNow operates across sectors such as government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products. The company reaches its customers through a direct sales team and a network of resale partners. It has formed a strategic partnership with Celonis to assist customers in identifying and prioritizing processes suitable for automation. Established in 2004, the company initially traded as Service-now.com before adopting the name ServiceNow, Inc. in May 2012, and is headquartered in Santa Clara, California.