Description

eGain Corporation (Nasdaq: EGAN) provides AI-powered knowledge management and customer experience automation solutions for enterprises. Its flagship offering, the eGain AI Knowledge Hub, unifies content across disparate enterprise systems and delivers trusted, accurate, and consistent answers to customers, employees, and AI agents. The platform supports digital self-service, contact center operations, employee support, and other knowledge-intensive workflows. By integrating with major customer relationship management (CRM) and contact center platforms, as well as AI models, eGain enables organizations to automate workflows, accelerate AI adoption, and deploy reliable AI-powered solutions at scale. eGain's AI KnowledgeOps approach combines people, processes, and technology to govern, measure, and continuously improve enterprise knowledge and AI-generated answers. By providing trusted knowledge infrastructure for enterprise AI, eGain helps organizations improve customer satisfaction, increase employee productivity, reduce operating costs, and achieve measurable business outcomes. eGain serves Global 2000 companies and government organizations, primarily in North America and Europe, including customers in regulated industries such as financial services, insurance, healthcare, telecommunications, and the public sector. In July 2026, Gartner named eGain a Leader in its inaugural Magic Quadrant for Customer Service Knowledge Management Systems. Founded in 1997, eGain is headquartered in Sunnyvale, California, with operations in the United Kingdom and India.