Description

8x8, Inc. delivers a comprehensive suite of cloud-based communication and collaboration tools, encompassing telephony, video conferencing, instant messaging, customer engagement platforms, and powerful API services. These Software-as-a-Service (SaaS) solutions cater to a diverse global clientele, ranging from small and medium-sized enterprises to major corporations, government bodies, and various other organizations. The company's offerings include integrated communication ecosystems, collaborative team environments, virtual meeting spaces, customer service management, insightful data analytics, and developer-friendly communication APIs. Key product lines feature: 8x8 Work: A flagship, all-in-one unified communications platform that provides enterprise-grade voice services with public telephone network connectivity, video conferencing, and a consolidated messaging hub for direct chats, public/private team rooms, and multimedia content. 8x8 Contact Center: A versatile, cloud-native solution for managing multi-channel customer interactions. 8x8 CPaaS: A global Communications Platform-as-a-Service, offering a toolkit for developers to embed communication functionalities directly into their applications. Furthermore, 8x8 provides various subscription tiers, from X1 through X8, designed to deliver advanced unified communications, video conferencing, team collaboration, and contact center capabilities tailored for enterprise use. The company employs a multifaceted approach to market its services, utilizing digital strategies such as search engine optimization and paid advertising, along with webinars, industry conferences, and trade shows. Lead generation from third-party sources and a dedicated direct sales team further bolster their market outreach. Established in 1987, 8x8, Inc. maintains its principal office in Campbell, California.