Description

LiveVox Holdings, Inc. specializes in creating and delivering cloud-based software solutions tailored for business contact centers. Their diverse product suite addresses various communication needs, featuring "Four Clouds," an outbound voice platform designed to assist companies in meeting regulatory standards through a flexible dialing system that offers three manual and one automated option. The company also provides comprehensive solution bundles, which integrate functionalities such as two-way messaging, tools for managing outbound campaigns and ensuring compliance, sophisticated speech analytics, complete inbound contact center capabilities, and cloud-based Interactive Voice Response (IVR) systems. For managing incoming calls, LiveVox offers solutions including Automatic Call Distributors (ACD), IVR, and wallboards. Furthermore, their blended omnichannel offerings seamlessly combine multiple communication channels like voice, email, SMS, virtual agents, and webchat to provide a unified customer experience. Beyond these core services, LiveVox supplies a Customer Relationship Management (CRM) system that utilizes consolidated customer data to streamline and oversee digital engagements. Their Workforce Optimization (WFO) tools empower contact centers to effectively measure and manage their agent teams. Additionally, "SpeechIQ," an AI-powered speech analytics solution, is available to bolster compliance, enhance productivity, and improve overall quality within contact center operations. LiveVox serves a wide array of industries, including financial services, teleservices, healthcare, telecommunications, customer care, Business Process Outsourcing (BPO), and debt collection. The company maintains a strategic alliance with Telarus. Originally incorporated in 1998 as Tools For Health, Inc., the company rebranded to LiveVox, Inc. in June 2006. While its headquarters are situated in San Francisco, California, LiveVox also operates offices in several other locations: Atlanta, Georgia; Bengaluru, India; Denver, Colorado; Medellin, Colombia; New York, New York; St. Louis, Missouri; and Columbus, Ohio.