Description

TELUS International (Cda) Inc., a subsidiary of TELUS Communications Inc. established in Vancouver, Canada, in 2005, provides an extensive array of digital and customer interaction solutions globally. Serving clients across Europe, North America, the Asia-Pacific region, and Central America, the company collaborates with businesses to optimize their customer journeys and enhance digital capabilities. Their core offerings include cutting-edge digital experience services such as artificial intelligence and bot integration, omnichannel customer engagement, mobile solutions, cloud-based contact centers, big data analytics, platform modernization, and user experience/interface design. For direct customer support, they deliver flexible work-from-home models, dedicated customer care, technical assistance, sales growth and retention programs, and specialized healthcare and patient experience management. Furthermore, TELUS International offers comprehensive IT lifecycle services, encompassing cloud and platform management, application development and maintenance, quality assurance and testing, system operations, IT service desks, Internet of Things (IoT) solutions, engineering support, and enterprise platform services. The company also provides strategic advisory services focused on digital strategy, CX process consulting, data and customer analytics, workforce management, and business transformation. Completing their portfolio are specialized business process solutions like robotic process automation, talent acquisition, finance and accounting, supply chain management, social media content moderation, and robust fraud prevention and detection. These diverse services cater to a broad spectrum of industries, including technology and gaming, communications and media, e-commerce and fintech, healthcare, and travel and hospitality.